When you look at any business or organization, the productivity of its employees is increasingly affected by its ability to keep its computing systems updated and working live to support each person or team. Any downtime in a company's IT infrastructure (i.e. when a computing application goes down and the user is getting frustrated because she is unable to perform a task) can negatively impact productivity. Furthermore, in many cases, any significant downtime tends to upset customers who are accustomed to certain products or services being available 24 hours a day, seven days per week. In this post, we explain why your organization might choose a managed IT services firm in order to access dependable and cost-effective New York tech support.
What is a Managed IT Services Model?
Think of all of the computing systems that your company uses to perform applications related to sales, inventory management, production, customer support, financial recordkeeping, talent management, benefit administration, and more. All of these systems require at least one knowledgeable tech person to operate applications and to perform system upgrades, repairs, and maintenance. There are centralized servers and user workstations that can experience malfunctions on a daily basis, especially if there is a breach of security from inside or outside the infrastructure.
TechTarget explains: "A managed service provider (MSP) is a company that remotely manages a customer's IT infrastructure and/or end-user systems, typically on a proactive basis and under a subscription model." Think of an MSP business model as being different from other companies providing an IT service because they will use a standardized pricing model, such as charging your company a set price per device or per user or employing an all-inclusive pricing model.
Who Benefits From a Managed IT Services Model
According to a recent article on CIO.com, organizations like yours must be sure that, when you're shopping for a New York managed services firm, you resist the urge to choose the firm with the cheapest per user or per device rate. "Organizations are continuing to turn to MSPs to handle elements of their IT needs as part of a collaborative arrangement with the internal IT department, according to CompTIA's research. Companies have become more familiar with managed services and are turning to them for certain IT functions, particularly email hosting, customer relationship management (CRM) applications, storage, backup and recovery and network monitoring." But, even though you may only outsource some of your organization's IT functions, using a Wal-Mart approach (AKA finding the lowest price in town) may not truly meet your needs for New York tech support.
How We Can Help Companies Needing New York Tech Support
What you are looking for is a New York tech support firm that will have a competitive rate to support the average number of employees you have using computers and to keep all servers up and running throughout the year while minimizing downtime. Every time that you plan to upgrade or add a new system to your IT infrastructure, you must also ensure that your MSP partner will be able to support it. Furthermore, some companies with knowledge workers have lesser needs for user support, for example, than others. Here are four examples of how Integrated Computer Services, Inc. can help you to improve your existing IT infrastructure:
1. Recommend which servers and computers to take down and replace with newer models to improve energy usage and computing efficiency.
2. Train and support employees and non-employee users to operate each computer-based or web-based application (either on the production or the sales side of the company).
3. Recommend ways to phase out legacy systems and to adopt new, flexible computing solutions that can be utilized by different business functions while sharing information in a secure data environment
4. Implement strategies to eliminate points of vulnerability in each system (i.e. where hackers can get access to and compromise user and customer data).
Why New York Tech Support is Essential
Most small and medium businesses have a different mechanism for delivering value to customers that doesn't include the installation or ongoing operation of computing systems or the day-to-day support of end-users. We want to help your company focus on its bottom line while feeling secure in the efficiency and integrity of all of your IT systems. If you choose us for your managed IT services, all of your workers will have access to well-managed data systems and 24-7 user support even though the tech person might work from a remote location (i.e. our office). Because ICS is the expert in managed IT services, your company doesn't need to waste time performing system maintenance and user application support (or even email system management) alone or, even worse, not managing these systems efficiently by doing nothing once the applications are installed.
For details on managing your IT systems and supporting employees through one New York tech support provider, just contact us today. We're glad to explain how our subscription-based services will benefit your business model.